Get support
If you have any questions, feedback or need assistance, don't hesitate to get in contact with our Support team at support@technis.com
For urgent issues, you can also reach us by phone:
- Switzerland: +41 21 519 07 21 (9:00 to 18:00)
- France: +33 1 72 06 04 99 (9:00 to 18:00)
- USA: +1 617 676 2494 (9am EST to 5pm EST)
From Monday to Friday, except on public holidays, you can expect to receive a first reply within just a few hours.
How to report issues
Whenever reporting an issue, a few simple things can help our team understand faster:
- URL of the page you were on, together with a screenshot
- What were you doing at the time of the issue
- What did you expect to see
- What actually happened
Additional details such as your browser and operating system will help us understand and resolve your issue even faster.
How to give feedback
You can share any ideas or suggestions using the Help > Share feedback form available on any screen.
Your feedback will be reviewed periodically and our team may reach out for additional details.